Return & Refund Policy

Effective Date: 2026

At Kongposh Apiaries, we take care to pack and deliver our products safely. Since honey and bee products are food items, returns are subject to the conditions below.

1. Returns

We generally do not accept returns or exchanges for opened or used food products due to hygiene and food-safety reasons.

A return or replacement may be considered if:

The product was damaged during delivery.
The wrong product was delivered.
The product received is defective or has a genuine quality issue.

2. Damaged Products

If you receive a damaged or leaking package, please contact us within 48 hours of delivery with:

Order number
Photos/videos of the package and product
Description of the issue

We will review the case and provide a replacement or refund where applicable.

3. Wrong Product

If you receive a product different from what you ordered, please contact us within 48 hours. After verification, we may arrange a replacement or refund.

4. Refunds

Approved refunds will be processed to the original payment method or through another suitable method agreed with the customer.

Refund processing time may vary depending on the payment provider or bank.

5. Non-Refundable Situations

Refunds or replacements may not be provided for:

Change of mind after purchase
Incorrect delivery address provided by the customer
Failure to accept the delivery
Products that have been opened, used, or partially consumed
Normal changes in honey’s colour, texture, aroma, or crystallization, as these can naturally occur in pure honey